Refund policy

We want riding with BikerTrail to be easy.

• Damaged, defective or wrong item: contact us within 30 days of delivery with a photo or video. We’ll send a replacement or a full refund. No need to send it back.
• Order not received: if your order hasn’t arrived after 30 business days, we’ll refund you in full or reship it.
• Change of mind: returns accepted within 30 days if unused and in original packaging. Return shipping is paid by the customer; we’ll email you the return address. Please contact us before sending anything.
• Cancellations: free before your order ships (1–3 days).
• Refunds: issued to your original payment method (PayPal) within 5–10 business days of approval.